And above all they believe it is acceptable to charge me a cancellation charge for a service that is nothing short of beyond awful. They have simply lost the ability to provide customer service.Īt the time of writing complaint email to them I had been dealing with this problem for five hours which was and is totally unacceptable, this notwithstanding all the time I have lost constantly chasing these guys to cancel the holiday in the first place. I was a long-term returning customer over many years and the way I had been treated is nothing short of shameful, at a time when the travel industry is struggling I would have expected teletext hols to have a desire to retain as many good customers as possible. I expect my refunds with immediate effect. I stressed that given the stress and time they had cost me I was also seeking a refund of my deposit and my cancellation fee as compensation. I provided transcripts of previous live conversations with teletext. Which may I add the TTNG done very little so no point in there body being in place. I also lodged a dispute with my bank and also, which was laos very time consuming in doing and chasing up, I also lodged a complaint via Resolver I had also reported them to The Travel Network Group. I advised it was not a system glitch it was in fact total incompetence on behalf of teletext holidays. I finally got through to an operative, Mr Thomas XXXXX, and he has confirmed I will get an email confirmed the refund and it was a system glitch. I complained of the emotional and financial stress they me under, my calls were very rarely answered by an operative and, in many cases, I was cut off without event speaking to an operative. This created a significant void in my finances, and they had taken money that is simply not payable nor theirs to take. I was advised at the time that no further deductions would be made from my bank account, roll forward to the 1st June and they chose to deduct £1113 from my bank account which I reported to my bank as wrong and potentially fraudulent. Their T&Cs give indication of what it may cost to cancel but given it was at least 90 until my holiday i was willing to accept the loss of my deposit.
#TELETEXT HOLIDAYS CONTACT PLUS#
In short, I cancelled my holiday in May at an additional cost to me of £137 plus my deposit which was shock give I cancelled it in good time and at the time I would possibly lose my deposit. I need and want my money back as I’m not working due to Covid 19 I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. Have tweeted everyday this week and been promised a call back NOTHING. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. I tweet everyday and am told I will get a call. Live chat is useless and the only way I get any results is by Tweeter. They said they would and I would get in 7 days. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights. Read more © 2022 Teletext Holidays.I would like to put 0 star. The Foreign, Commonwealth & Development Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.įor the latest travel advice from the Foreign, Commonwealth & Development Office along with security and local laws, passport and visa information click andįor more information please see Keep up to date with current travel health news by visiting Please note the advice can change so check regularly for updates.įor the latest travel advice from the Foreign, Commonwealth & Development Office along with security and local laws, passport and visa information click and follow and and /FCDOTravelįor more information please see Keep up to date with current travel health news by visiting Please note the advice can change so check regularly for updates. TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD
For any questions, please visit the TTA Travel website. All existing Truly Travel bookings have been re-contracted with TTA Travel (ATOL Licence T7173) and existing holiday bookings will be fulfilled as planned. Truly Travel Ltd had their Travel Trust Association membership closed on 29th October 2021 and are no longer taking new bookings.
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